Cancellation & Refund Policy

At Precision DNA Services, we understand that plans can change. Our cancellation and refund policy helps us protect appointment availability while providing clear expectations for our clients.

30% Non-Refundable Deposit

• A 30% deposit of the total testing service price is required to reserve an appointment. All deposits are non-refundable.
• The deposit is applied toward the total cost of the selected DNA testing service.
• The remaining 70% balance is due according to the payment terms provided at the time of booking.

Cancellation & Rescheduling

• Appointments must be cancelled or rescheduled at least 48 hours before the scheduled appointment time.
• Cancellations made 48 hours or more before the appointment may be rescheduled.
• Cancellations made less than 48 hours before the appointment will result in forfeiture of the 30% deposit.
• No-shows will result in forfeiture of the 30% deposit.
• A new deposit may be required to schedule another appointment after a late cancellation or no-show.

No Refunds

• All deposits and payments are non-refundable, except where required by applicable law.
• Once DNA samples have been collected, no refunds will be issued, regardless of whether the client later decides not to proceed with testing.

Sample Recollection

If a sample cannot be processed or a recollection is required, the client may be required to return for another collection. If the client is unable or unwilling to provide a required recollection, payments and deposits remain non-refundable.

Testing & Processing

• Once a specimen has been submitted for laboratory processing, the test cannot be cancelled and payments are non-refundable.
• Estimated turnaround times are provided as a guide and may vary depending on the type of test, laboratory processing, sample quality, or circumstances outside of Precision DNA Services control. Delays in receiving results do not automatically qualify a client for a refund.

Questions

If you have questions regarding a cancellation, rescheduling, deposit, or payment, please contact Precision DNA Services before scheduling your appointment.